FAQ
Thank you for supporting our small business! We truly appreciate your purchase and are dedicated to providing you with high-quality products at the best possible prices. The name Shop Anza reflects our commitment to offering top-notch quality while maintaining affordability for our valued customers.
As a small business, we strive to ensure every transaction is as smooth as possible, and your satisfaction is important to us. We understand that shopping online can be tricky, and we’ve designed our return policy to be fair and transparent. While we do have certain guidelines in place, it’s all in an effort to ensure we can continue offering unique, handmade, or carefully selected items to our customers without compromising on quality or cost.
Every purchase is an investment in our small business, and we ask for your understanding as we work to provide the best products at a low price. Please take a moment to review our policy, and if you have any questions or concerns, don’t hesitate to reach out. We’re here to help and want to make sure you’re happy with your experience.
Return Policy
We have a 7-day return policy, which means you must contact us within 7 days of receiving your item to request a return.
ALL SALES ARE FINAL on the following items and cannot be returned or refunded:
• Sale items, promotional offers, and items purchased during discount periods
• Gift cards
• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products, skincare, or haircare)
• Hazardous materials, flammable liquids, or gases
• Lingerie, pajamas, underwear, or undergarments
• Swimwear (for hygiene reasons, no returns even if the hygiene liner is intact)
• Earrings & body jewelry (for hygiene reasons)
• Opened or used electronics
• Health & wellness items (such as supplements, vitamins, or medical devices)
• Seasonal/holiday items after the holiday has passed
• Digital downloads & subscription-based products
If your item is not on this list and meets the return eligibility criteria below, you may request a return within 7 days of receiving it.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
📌 STORE CREDIT ONLY — NO REFUNDS
Approved returns will be issued as store credit only. We do not offer refunds, except for orders where the item was received damaged or defective (see details below).
📌 RESTOCKING FEE
All approved returns are subject to a 15% restocking fee, which will be deducted from your store credit.
📌 CUSTOMER PAYS RETURN SHIPPING
Customers are responsible for all return shipping costs and must provide a tracking number. We are not responsible for lost or delayed return shipments.
📌 NO ORDER CANCELLATIONS
Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
📌 SHIPPING TIMEFRAMES
Please pay attention to the shipping timeframes when placing your order. If your package is delayed in transit, we ask that you wait for the full shipping window before requesting a return or initiating a chargeback. Shipping delays can sometimes occur, and we are unable to provide refunds or accept returns for items delayed by the carrier.
Please note: Initiating a chargeback before the full delivery window has passed will be considered invalid, and we will not process chargebacks that occur before the expected delivery timeframe. Please ensure you allow the full time for shipping before initiating any chargeback request.
Damages & Issues (Refund Exception)
We will only issue a refund if you received an item that was damaged or defective upon delivery.
• You must report the issue within 7 days of receiving your order.
• We will require photo proof of the damaged or defective item before approving a return.
• If approved, we will cover the return shipping cost and issue a full refund back to your original payment method.
📌 We do not issue refunds for items that were damaged after delivery.
Unauthorized Returns & Chargeback Protection
• All returns must be approved first. Unauthorized returns will be rejected and sent back at the customer’s expense.
• We are not responsible for lost or stolen packages once tracking shows “Delivered.” If your package is missing, you must file a claim with the shipping carrier.
• Chargebacks for unauthorized returns will not be accepted. We keep detailed records, tracking information, and customer interactions to dispute fraudulent claims.
Exchanges
If you need a different item, you must place a new order. We do not process direct exchanges.
Refunds (Only for Damaged or Defective Items)
If a refund is approved for a damaged or defective item, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
📌 For all other returns, store credit will be issued instead of a refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shopanza@gmail.com